Our company is searching for a qualified HVAC & Plumbing Dispatcher applicant in Minot, ND.

Your duties will include answering phones, assisting clients and scheduling service calls, dispatching all service calls to ensure maximum scheduling efficiency without compromising client satisfaction, deal directly with technicians to ensure clients are serviced, and manages the dispatch board to keep field personnel on the move.

Our Minot location receives hundreds of calls a day!

Job Responsibilities

Makes every effort to compress call scheduling effectively maximizing productivity

Notifies clients ahead of time without fail if the technician is not going to arrive at their site within the scheduled time window

Re-schedules appointment times at clients convenience as necessary

Makes every effort to ensure technicians can stay on the job

Dispatcher must become familiar with the technical competencies of each technician and understand how to best maximize service for each call

Shares responsibility to ensure that all technicians arrive at their designated appointments on time

Uses excellent & calm customer service skills when dealing with clients in a usually high stress situation

Gets all necessary details when scheduling service appointments for client

Utilizes all necessary computer programs to make sure job is done in the most effective and efficient manner

Completes all assigned tasks in an accurate and timely fashion

Additional duties required as needed

Job Requirements:

High School Diploma

Above average written, verbal, communication, and organizational skills are essential

Excellent telephone skills required

Must be proficient at multitasking

Proficiency in Word, Excel, and other computer applications

Excellent customer service skills required

2-4 years of related office experience preferred

Prior customer service experience required

Benefits

Single Paid Medical

Paid Time Off

Full Time position

Salary: $18.00-$20.00 per hour DOE

Schedule: Monday to Friday

Email resume and qualifications to this ad!